Refund policy

Return Policy

At Boost Auto, we want you to feel complete confidence in the fitment, bead retention, and pressure tolerance of our performance hardware. Our return policy is structured in full accordance with the Australian Consumer Law (ACL). Because forced-induction components feature scratch-sensitive polished finishes, precisely calibrated vacuum pistons, and silicone hoses susceptible to clamp indentations and engine bay heat bake during trial fitment, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted for change of mind.

2. Change of Mind Eligibility & Hardware Condition

To qualify for a valid return and subsequent refund under our change-of-mind policy, your items must strictly adhere to the following condition criteria:

  • The charge pipe, silicone coupler, air filter, or blow-off valve must be completely uninstalled, untorqued into engine bays, and in its original, brand-new condition.
  • Engine Bay & Clamp Inspection Notice: Components may be unboxed indoors in clean hands for visual assessment. We strictly cannot accept aluminum pipes or silicone hoses that have been clamped down (tightening T-bolt clamps leaves permanent indentations, stretch marks, and crushed ridges into 4-ply silicone, and scrapes bead rolls on alloy piping). We also cannot accept parts exposed to engine bay engine oils, fuel vapor, road grime, or heat cycling.
  • Polished or powder-coated pipes must show zero scuffs, tool scratches, clamp cuts, or mounting bracket wear.
  • Blow-off valves and diverters must not have been plumbed into vacuum lines or fired under pressure.
  • All original packaging—including molded foam cradles, labeled clamp packs, vacuum hoses, hardware fittings, and installation schematics—must remain 100% complete and undamaged inside the return parcel.
  • Custom-welded pipe assemblies, custom-colored silicone production runs, or clearance items are strictly ineligible for change-of-mind returns.

3. Australian Consumer Law (ACL) Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. Return Shipping Costs

For change-of-mind returns, the customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Because bulky aluminum pipes require rigid protective boxing to prevent transit crushing, we recommend using a trackable shipping service and purchasing parcel transit insurance, as Boost Auto cannot guarantee receipt of returned items without tracking proof.

5. How to Initiate a Return

  1. Contact our customer concierge team at support@boostauto.shop within 30 days of delivery. Please include your order number, product model, vehicle engine code, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address, an RMA number, and specialized repacking instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate administrative address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a pipe diameter, silicone coupler color, or delivery address), contact us immediately at support@boostauto.shop.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our automated fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to accept delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated logistics facility, our mechanical inspection team will examine each component under bright lighting to verify compliance with our return conditions (absence of clamp crushing marks on silicone, spotless scratch-free alloy pipe finishes, zero oil residue, and complete original hardware). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@boostauto.shop for further assistance.